SwingTagsCo.

Shipping & Returns

At SwingTagsCo.co.uk, we are committed to providing a smooth, reliable, and transparent shipping and delivery experience for all our customers across the UK and worldwide. As a custom printing company, every order is carefully produced based on your approved artwork, ensuring high-quality results and on-time delivery wherever possible.

This page explains our complete shipping process, estimated delivery times, production workflow, and returns policy so that you have full clarity before placing your order with us.

Order Processing & Production Time

All products at SwingTagsCo.co.uk are made-to-order and go through a dedicated production process. Standard turnaround time is typically 10–12 working days after final artwork approval. This may vary depending on order quantity, product type, finishing options, and customization requirements.

Production does not begin until you have reviewed and approved your final digital artwork proof. We strongly recommend reviewing your design carefully, including text, layout, colors, and specifications, before giving approval to avoid delays or errors.

Any delay in customer approval will directly impact the production and shipping schedule, as we proceed strictly after confirmation.

Shipping Options & Delivery Timeframes

We offer multiple delivery options to meet different business needs, whether you require standard delivery or urgent production.

  • Standard Delivery: 10–14 working days after artwork approval
  • Priority Delivery: 7–10 working days after approval
  • Express Delivery: 5–7 working days after approval

Delivery times are estimates and may vary due to courier delays, peak seasons, customs clearance (for international orders), or other unforeseen circumstances.

Free UK Delivery

We offer free standard delivery across the UK on selected orders. Eligibility for free shipping will be displayed during checkout depending on order value and delivery location.

Order Tracking & Dispatch

Once your order has been completed and dispatched, you will receive confirmation along with tracking details (where applicable). This allows you to monitor your shipment until it reaches your delivery address.

Returns & Refund Policy

As all our products are custom printed and made specifically for each customer, we do not accept returns or refunds for correctly produced orders that match the approved artwork.

However, if you receive a product that has a manufacturing defect or printing error caused by us, we will investigate the issue carefully and offer a suitable resolution, which may include a reprint or replacement depending on the situation.

To report any issue, customers must contact us within 3 business days of receiving their order. Claims made after this period may not be eligible for review.

Order Cancellation Policy

Orders can only be cancelled before the production stage begins. Once the artwork has been approved and the order enters production, cancellation may not be possible or may incur partial charges depending on the stage of completion.

If cancellation is requested during early stages, a small processing fee may apply to cover design and administrative costs.

Important Information

  • Production starts only after final artwork approval
  • Delays in approval may delay dispatch time
  • We are not responsible for courier delays or external factors
  • Customers must provide correct shipping details
  • Custom printed products cannot be resold, so returns are restricted
  • Minor production variations may occur due to printing processes

Need Help?

If you have any questions regarding shipping, delivery times, or returns, our support team is always ready to assist you. Please feel free to contact us or visit our homepage for more information about our services.